Last updated: February 1st, 2024

Thank you for shopping at By accessing this Website, We assume You accept Our Return & Refund policy. Do not continue to use Our Website if You do not agree to all Our Return & Refund policy stated on this page. is a Dropshipping service provider. We do not physically stock or own the Goods listed on Our Website. Our role is to facilitate the transactions between You and our Supplier.

We are bound by Our supplier’s Terms & Conditions and Return & Refund policies.

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Interpretation and Definitions

› Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

› Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to A2Z Business Services & Solutions, Gibraltar.
  • Dropshipping means an e-commerce business model in which the Company or Website does not hold the Goods inventory but serves as an intermediary between the You and a third-party Supplier.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Supplier refers to the companies responsible for stocking, order processing, shipping, and fulfilling the Goods available on Our Website.
  • Website refers to
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

If you wish to cancel an order and stop your shipment, you need to contact us immediately and we will do our best to cancel your order on our Supplier’s order management system.

However, we inform you that, due to Our Supplier’s high level of automation in the management of orders, the timescale in which an order can be cancelled is extremely short. The cancellation process is automatic and, for this reason, if the Supplier’s order management system does not allow a cancellation to be made, this will no longer be possible and Your order will have to be processed.

We advise you to please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before placing an order to avoid any inconvenience.

Damaged Goods

All items leave Our Supplier’s warehouse with the packaging in perfect condition.

Upon receiving any order:

  • You should always check that the number of received packages matches those sent.
  • Inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged.
  • It is mandatory to leave a note and signature on the courier’s delivery note, either on paper or digital support (PDA), “PACKAGE VISIBLY DAMAGED” if these signs are present.
  • Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.
  • Please note that You only have 48 hours from the time you receive a Package Visibly Damaged to report it to Us. Any claims made after 48 hours of receipt will not be accepted by Our Supplier.

If you report a Package Visibly Damaged within 48 hours of receipt, We will arrange to collect the package from You and send it to Our Supplier for inspection. One your package is received by Our Supplier, You will be a given the choice to either request a full refund or a free delivery of a replacement order.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • By email:
  • By telephone: +350 225 00 229

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